Eric Leake wrote an article in 2016 titled Writing Pedagogies of Empathy: As Rhetoric and Disposition. This quote stood out to me as an important way to look at digital writing through an empathetic lens: “Teaching empathy as rhetoric has broad application as a suitable means of more closely examining the personal, social, and rhetorical functions of reason, emotions, and judgments. Empathy can be a means of invention, a heuristic, a way of considering audience and situation, an instrument of revision, and a tool for critical analysis. Teaching empathy as rhetoric attunes us to all of its possible uses and liabilities as a means of persuasion.”
When we look at writing through this lens, it makes it clear that online spaces host the emotions of real, feeling people. Their need to be cared for should influence the approach one takes towards rhetoric in online conversations. The approach to digital writing needs to change from blunt to caring—after all, they are human! Writing in digital forms should look beyond the abstract presence it often presents and consider the audience to see that digital interactions are with people rather than concepts.
For example, when writing in an online classroom, one should take the same level of caring for others that they give in real life. In professional settings, such as with an email campaign, the focus should be on what the audience needs to hear rather than what the company wants to say. By implementing this level of honesty rather than a utilitarian approach, audiences feel cared for, that their needs are met, and that their loyalty to the company is well placed. This, in turn, benefits the reputation of the company and attachment to the brand.